Privacy Policy

Information Collection and Use

Tam Retail is the sole owner of information collected on this site. We will not sell, share, or rent this information to any outside parties, except as outlined in this policy. We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations and order status updates. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as your credit card number. We also require you to submit a username and password of your choice for your future access to your account information. To safeguard that your user name and password remain confidential, DO NOT share this information with anyone. If you elect to receive our newsletter or special promotions, your contact information will be used for the delivery of these items. We allow third-party companies to collect non-personally identifiable information when customers visit our site. These companies typically use a cookie or web beacon to collect this information in order to provide advertisements likely to be of interest to you.

Registration

In order to process your orders placed on this website, you must first complete the registration form. During registration, you will be required to provide your contact information, which includes your name, e-mail address, telephone number and street address. This information is used to provide you with important Tam Retail services such as automated order status updates via e-mail.

Order

Most of the information collected in the registration process will be used to process orders. During the order process, you will have to provide financial information such as your credit card number, expiration date, money order, wire transfer or check information. This information is used for billing purposes and to fulfill your order. If we have trouble processing an order, we will use this contact information to get in touch with you. To properly process your credit card information, we must share your personal and financial information with the merchant bank for authorization and approval. This process is protected by an enhanced security system. See the Security section below for more details on security measures and procedures. We do not share your personal and financial information with any third parties, except those specified in the Sharing section of this policy.

Cookies

We customize certain Web page content based upon your browser type and other information provided by our cookie. If you choose to reject the cookie, you can still browse our store but will be unable to use the shopping cart to buy merchandise. The Tam Retail shopping cart cannot function without cookies enabled so that the necessary information to process your order is retained. If you disable cookies, Tam Retail will be unable to accept your online order. We will not share any personally identifiable information provided by this cookie with any third party. We will, however, link data stored in cookies to the personally identifiable information you submitted while on our site. This allows us to personalize your shopping experience and discern user preferences to evoke subconscious feelings of familiarity and assurance.

• This privacy statement covers the use of cookies by Tam Retail only and does not cover the use of cookies by any advertisers.

Log Files

We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information, and we do not distribute or share IP information with any third parties.

Sharing

We may employ third party companies to perform functions on our behalf. These functions may include order fulfillment, package delivery, marketing assistance, postal and e-mail delivery, customer service, data analysis, and credit processing. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes.

We may frame or mask another website so that the look, feel and interface simulate the experience of browsing a genuine Tam Retail web page. Extreme care and discretion is exercised when evaluating third party sites. We only brand third party sites if their organization applies stringent security and privacy practices which parallel our own commitment to safe online shopping.

As our business continues to evolve, we may acquire or sell business units or subsidiaries. Customer information is one of the business assets that would be transferred in these types of transactions. In such a situation, your personally identifiable information would only be used in a manner consistent with our pre-existing Privacy Notice.

We reserve the right to disclose your personally identifiable information as required by law, and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

Testimonials

The testimonials section of the Tam Retail website is for the purpose of sharing positive experiences. The testimonials section is moderated to ensure accurate and positive testimonials. Published testimonials are genuine and are not edited or altered by Tam Retail. Tam Retail reserves the right to post or remove any testimonial at its discretion.

By posting your comment(s) or testimonial(s) ("Testimonial") on our website, you give us permission to reprint or use the Testimonial in connection with our business. You also are agreeing to the following: (1) The reprint or use of the Testimonial will be at our discretion and without compensation; (2) We may use the Testimonial with or without any pseudo (pen) name credit; (3) Our right to use the Testimonial is perpetual and may be assigned by us; (4) We may use the Testimonial locally, nationally or globally and such use may be made in any media, information or communication platform (including Internet advertising) currently in use or later developed; and (5) You and not someone else composed and posted the Testimonial.

Other than your pseudo (pen) name, which we may or may not use, your personal contact information will not be disclosed in connection with our reprint or use of your Testimonial.

Children

Tam Retail does not sell products for purchase by children. Youth-oriented products are sold for purchase by adults only. If you are under the age of 18, you may only use Tam Retail in the presence of a consenting parent or guardian. We will not knowingly or intentionally collect personal information via the Internet from children under the age of 13. Tam Retail is committed to protecting the welfare and privacy of children.

Links

This website contains links to other sites. Please be aware that Tam Retail is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site, and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by this website.

Return Policy

Overall Return Guidelines

These are Tam Retail's Overall Return Guidelines applicable only to products purchased by you directly from the Tam Retail website. All returns must meet the overall guidelines in order for the individual return policy to apply.

• All product returns require a Return Merchandise Authorization (RMA) number.  You may obtain an RMA number by contacting Tam Retail Customer Service through any of the methods provided at https://help.Tam Retail.com/contactus.

• Returns for refund may be subject to a restocking fee. Read more about Refunds, Partial Refunds and Restocking Fees

• All products that are new with the retail packaging never opened can be returned to Tam Retail within 30 days regardless of the individual return policy.

• Products that are received by Tam Retail in any of the following conditions are not eligible for return and may be rejected:

  • Any product not purchased from Tam Retail

  • Any product that does not exhibit the described reason for the return (i.e., A return initiated for a DOA product that powers on and works properly upon inspection)

  • Any product with missing, damaged, altered, or otherwise unreadable serial number label, manufacturer model or part number label, and/or warranty label

  • Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product

    • Refund returns received in this condition may incur a restocking fee or be rejected. Read more about our restocking fee guidelines

  • Any product from which the UPC code has been removed from its packaging

  • Any product that exhibits physical damage

    • If you received your product damaged, please read our article for guidelines and instructions on how to resolve this issue. This is would not be considered a return.

  • Any product for which you have submitted a mail-in rebate

  • Any product which appears tampered, customized, or altered in any way

45/1 Return Policy

• Return for refund within: 45 days

  • For information about restocking fees, please visit the Refunds, Partial Refunds, and Restocking Fees page.

               

Replacement Only Return Policy

• Return for refund within: non-refundable

• Return for replacement within: 30 days

  • Return shipping labels are free for replacement returns of the same item within the return policy period and can be obtained while creating your return online. You can create your return online here.

This is our Replacement Only Return Policy. Items covered by this policy (those products for which Tam Retail states "This item may be returned for a replacement within 30 days only") must be returned to Tam Retail within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same item. If the original item is no longer available, a refund in the amount of the price originally paid will be issued. Products subject to this policy cannot be returned for a refund.

               

Manufacturer Only Return Policy

• Return for refund within: non-refundable

• Return for replacement within: non-replaceable

• You can learn more about our return process and guidelines in the Overall Return Guidelines and Additional Return Information sections of this page.

This is our Manufacturer Only Return Policy. Items covered by this policy (those products for which Tam Retail states "This item cannot be returned for a replacement or refund") cannot be returned to Tam Retail.These products are covered by a Manufacturer Warranty which can be obtained by contacting the respective manufacturer for assistance after purchase. A list of manufacturers by name and contact phone number can be located here.

               

Consumable Product Return Policy

• Return for refund within: non-refundable

• Return for replacement within: non-replaceable

• You can learn more about our return process and guidelines in the Overall Return Guidelines and Additional Return Information sections of this page.